Exchanges  (Not Applicable to FINAL SALE items) 

We accept exchanges (customer is responsible for return shipping) within 20 days of our shipping date to you. Your item, including boot/hat box, must be in new/unused condition, along with any tags/bags it may have arrived with. To start the process simply ship your item to: 

Vaquero Boots: 1509 Peck Rd. South El Monte, CA 91733

(DO NOT TAPE OR PASTE SHIPPING LABELS DIRECTLY ON THE ITEM BOX! SUCH PACKAGES WILL BE REJECTED UPON ARRIVAL)

Exchanges are processed within 24-48 business hours after the item is received. An email notification will be sent to confirm the item has been received and advise the item has entered inspection. Upon completion of a satisfactory return your exchange will be processed followed by a second email notifying of the new tracking information. Should our inspection find signs of usage/damage an e-mail notifying you of the rejection of the exchange along with the reason will be sent. 

Refunds (Not Applicable to FINAL SALE items)
A 15% restocking fee will be charged automatically to all refunds.

We accept refunds (customer is responsible for return shipping) within 20 days of our shipping date to you. Your item, including boot/hat boxmust be in new/unused condition, along with any tags/bags it may have arrived with. To start the process simply ship your item to: 

Vaquero Boots: 1509 Peck Rd. South El Monte, CA 91733

(DO NOT TAPE OR PASTE SHIPPING LABELS DIRECTLY ON THE ITEM BOX! SUCH PACKAGES WILL BE REJECTED UPON ARRIVAL)

Refunds are processed within 24-48 business hours after the item is received. An email notification will be sent to confirm the item has been received and advise the item has entered inspection. Upon completion of a satisfactory return your refund, minus 15% restocking fee will be processed. Should our inspection find signs of usage/damage an e-mail notifying you of the rejection of the refund along with the reason will be sent.


If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

International 

We DO NOT accept returns or exchanges on international orders.


Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Vaquero Boots is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.