We accept returns within 20 days of our shipping date to you. Product must not show any evidence of wear and must include any tags/bags/boxes it may have arrived with. To ensure your boots don't show any signs of wear, walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring that may scuff the soles of the boots.
To start the process visit our Returns center
(DO NOT TAPE OR PASTE SHIPPING LABELS DIRECTLY ON THE ITEM BOX! SUCH PACKAGES WILL BE REJECTED UPON ARRIVAL)
Exchanges are processed within 24-48 business hours after the item is received. An email notification will be sent to confirm the item has been received and advise the item has entered inspection. Upon completion of a satisfactory return your exchange will be processed followed by a second email notifying of the new tracking information. Should our inspection find signs of usage/damage an e-mail notifying you of the rejection of the exchange along with the reason will be sent. If a refund is selected, the refund, minus cost of shipping, will be processed back to the initial payment method within 3-5 business days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We DO NOT accept returns or exchanges on international orders.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Vaquero Boots is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.