Our policy lasts 45 days from the day of order. If 45 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange, but you can still e-mail us with any extenuating circumstances that you would like to be considered.

To be eligible for a return, your item must be in a re-sellable condition, i.e. unworn, unused & unwashed (no distinct odours, blemishes, signs of wear, hair; not damaged by the transfer of make-up or deodorant; size sticker still in tact on outsole and no sign of use on outsole) and in its original packaging with tags attached (if applicable). All bottoms must be tried on with knickers on, any marked bottoms will be refused for return / exchange. Any items not meeting these criteria will not be refunded or exchanged.

Returns are done via our Returns Portal. Should you have any issues, please e-mail hello@cxix.com. 

REFUNDS (if applicable)
Once your return is received and inspected, and is deemed good to go back into stock, we will aim to process your refund within 7 working days. The refund will be processed to the original method of payment including Buy Now, Pay Later (this can take up 3-10 working days on credit / debit cards to appear in your account, immediate with PayPal and subject to any third party policy with Buy Now, Pay Later.) If your order was purchased with YouPay your refund will be in the form of a Gift Card.

Non-returnable items:
- Gift cards
- Downloadable software products

FAULTY ITEMS
If you believe your item to be faulty, please e-mail us to hello@cxix.com with the word "faulty" in the subject, send a picture of the fault with description, your order number and name. Genuine product faults will have a replacement item sent straight out if stock is available, if no stock is available we will offer a different colour or a refund (You do not need to ship a faulty item back to us)

FOXBOX
It is made to order, thus we only accept exchanges for a different size and no returns are possible under no circumstances.

GIFTS
If the item was purchased as a gift and shipped directly to you (the receiver), you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you. We do not refund Gift cards.

If the item wasn’t purchased as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cxix.com

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged (but we can offer gift card in the value of the item, which will be sent to you once we’ve received the return)

SHIPPING
The customer is responsible for all return shipping charges. If you receive a refund or store credit, the cost of return shipping will be deducted from the total.

We cover the outward shipping fee to you for two exchanges per order, anything further than that needs to be covered by you.

Shipping costs are non-refundable. We only provide refund / store credit for the value of the items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are purchasing your own shipping label, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.