Our policy lasts 45 days from the day of order. If 45 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange, but you can still e-mail us with any extenuating circumstances that you would like to be considered.
To be eligible for a return, your item must be in a re-sellable condition, i.e. unworn, unused & unwashed (no distinct odours, blemishes, signs of wear; not damaged by the transfer of make-up or deodorant; size sticker still in tact on outsole and no sign of use on outsole) and in its original packaging with tags attached (if applicable). All bottoms must be tried on with knickers on, any marked bottoms will be refused for return / exchange. Any items not meeting these criteria will not be refunded or exchanged.
Returns are done via our Returns Portal. Should you have any issues, please e-mail firstname.lastname@example.org.
REFUNDS (if applicable)
Once your return is received and inspected, and is deemed good to go back into stock, we will process your refund within 7 working days. The refund will be processed to the original method of payment including Buy Now, Pay Later (this can take up 3-10 working days on credit / debit cards to appear in your account, immediate with PayPal and subject to any third party policy with Buy Now, Pay Later)
- Gift cards
- Downloadable software products
If you believe your item to be faulty, please e-mail us to email@example.com with the word "faulty" in the subject, send a picture of the fault with description, your order number and name. Genuine product faults will have a replacement item sent straight out if stock is available, if no stock is available we will offer a different colour or a refund (You do not need to ship a faulty item back to us)
It is made to order, thus we only accept exchanges for a different size and no returns are possible under no circumstances.
If the item was purchased as a gift and shipped directly to you (the receiver), you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you. We do not refund Gift cards.
If the item wasn’t purchased as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged (but we can offer gift card in the value of the item, which will be sent to you once we’ve received the return)
To return your product, after e-mailing us you should mail your product to: CXIX, Swift eCommerce, 148 Caistor Road, Laceby, DN37 7JG, United Kingdom
The customer is responsible for all return shipping charges.
We cover the outward shipping fee to you for one exchange per order, anything further than that needs to be covered by you.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you order above the free shipping threshold (£99), and then return items that take you below the threshold, the following shipping fee will be deducted from your refund total:
Also applies to free shipping codes, where the entire order has been returned.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.