Returns happen. It’s ok! A community of happy, balanced Yoak-users is our primary goal and our solid return policy is part of making that happen. Do your best to follow these return procedure guidelines and we’ll make it right.
- You can return your Yoak within 30 days of purchase for a full refund, no questions asked.
- Return your Yoak to the original packaging and make sure it's well secured with plenty of tape.
- Print out and include your order confirmation email in the box, and send us a heads up email that you'll be returning your order - firstname.lastname@example.org
- Within 48 hours we will give you the shipping information required to send the package back to us, and we'll notify you when we receive it!
- Refunds will be issued no later than 14 days after we receive the returned package.
Although no explanations are needed, we are working hard to make the best product and customer service experience possible, so feedback is more than welcome! Please take 60 seconds to quickly answer our survey and let us know how we can improve.