Our primary concern is to deliver to you a high level of quality, great value and an unrivalled customer service that exceeds all your expectations continuously, but if for some reason you are dissatisfied with your purchase; please contact your sales representative via e-mail at info@presence.co.za or call 011-908-6318
Returns and/or exchanges are accepted within five (5) days of collection on unbranded products only. After 5 days, a 20% handling and admin fee will be charged on unbranded products only,. Imprinted/logo and personalized items are not returnable.
If there is a latent quality fault with the product no handling charge will be levied. We will pay the courier costs of defective products .The final decision as to whether a returned product is of poor quality or not, remains with Presence.
Please note that we encourage you whenever possible to order samples of any product. Samples are able to be returned to us within 5 days for a full refund. This ensures that you have the opportunity to test product and also that you are satisfied with its quality.
The return must be repackaged in its original box (or acceptable equivalent) with your receipt. You must courier your item prepaid as we cannot accept COD deliveries. You will not be reimbursed for any courier charges. Please note: All items must be in sellable condition to be eligible for a refund or credit note.
Used items or items not reported as damaged 5 days after receipt of the order will not be accepted for credit.
Please also note that once production has begun on an imprinted/embroidered item the order cannot be cancelled.