Very personal items such as products which go into your mouth or nose cannot be exchanged or refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For reasons of hygiene please do not open items that you wish to send back as we regret that we cannot exchange fault-free items once the packaging has been opened.
Health and Hygiene restricts what we can and can’t do in respect to returning intimate items.
What we can say is that if you try a product on and its not quite right or its not what you expected please return the item in the condition you received it and we will refund or exchange the item for you (excluding very personal items mentioned above).
If an item is returned and found to have been overly handled and not in the pristine condition we sent it in, then health and hygiene restricts us offering an exchange or refund and the item will be returned to you at your expense.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
If the product is defective, please explain the fault in a covering letter and return it with its original packaging for a full refund or replacement
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The Braids, Elwick Road, Hartlepool, TS26 0DL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have not received your order, you have up to 30 days to inform us of this. We can not consider anything beyond this timescale.