To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns are only valid within 7 days from receipt of item.

Only stock items may be returned. Any product with added features may not be returned.
Non-returnable items:
Customized Headlights
- All HIDprojectors 7" Headlights
- Modified PRO7, JW Speaker, Truck Lite Headlights
Customized Fog Lights (all brands)

To complete your return, we require a receipt or proof of purchase. Please contact us at sales@hidprojectors.com to authorize your return. State the reason for your return and your order number. Unauthorized returns may be rejected.

Shipping information:
Once you have received your Return Merchandise Authorization (RMA) number, write it on the box.
To return your product, you should mail your product to:
HIDprojectors
55 School St
Orchard Park, NY 14127

You will be responsible for a 15% restocking fee.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service and purchasing shipping insurance as well as requiring signature confirmation of receipt. We don’t guarantee that we will receive your returned item and are not responsible for damage that may have occurred during shipping.

Condensation versus Water Intrusion:
Condensation is a naturally occurring condition that can affect any light. It does not suggest a defect in a product, as opposed to what happens when a leak occurs, in which case there is water intrusion, forming droplets or small pools of water. The explanation contained herein is intended to help end users differentiate between these two conditions so they understand what, if anything, needs to be done.

Condensation
Condensation is the change of water from a gaseous form (vapor) into liquid water. It appears as small droplets of moisture inside the light.
Condensation does not cause a problem with normal operation of the light and is, therefore, NOT considered to be a defect or warrantable condition.
HIDprojectors headlights are designed to allow moisture to escape and not reenter, but it can take time for the moisture to evaporate.

Water Intrusion
Water intrusion describes water that leaks into the light, forming large droplets or pooling of water that is clearly visible.
If a headlight or fog light experiences water intrusion as the result of physical abuse and/or misuse, it would not constitute a manufacturing defect.
Otherwise, water intrusion caused by a defect in workmanship is a warrantable item. In this event, please contact sales@hidprojectors.com for assistance with repair.