Moderno Kids

Refund policy

A parent's decision to allow his or her child to operate ride on toys should be based on the child's maturity, skill and ability to follow rules. Children should not be left unattended while operating ride on toys. To avoid injuries, a parental supervision is required at all times. Protective gear should be used while operating motorcycles, scooters, bicycles and self balancing boards.

RETURNS / REFUNDS / REPLACEMENTS / WARRANTY

RETURN POLICY:

You may return any new product purchased from ModernoKids.com that is "Dead on Arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. We reserve the right to test "dead on arrival" returns and impose a customer fee equal to 20 percent of the product sales price as well as all associated shipping costs, if the customer misrepresents the condition of the product. Any returned product that is damaged through customer misuse, is missing parts, or sent back in non-resalable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. All products returned back as "unable to be delivered" or "refused upon delivery", not due to a shipper or shipping carrier mistake, are subject fee equal to 20 percent of the product sales price.

You must inspect product condition upon arrival and report any problems, within the first 30 days after receiving your order. We will not accept returns of any product more than 30 days after you receive the shipment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Used products are not returnable and can only be serviced under warranty.

Additional non-returnable items:

Gift cards
Batteries

To complete your return, we require a receipt or proof of purchase, except for orders placed directly trough ModernoKids.com website.

Please do not send your purchase back without obtaining prior authorization and RMA number by calling us at (858) 256-7890 or sending us an email request to: sales@modernokids.com
All returns will be processed within 5 business days after receiving product back.

There are certain situations where only partial refunds are granted (if applicable)

Products returned back with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

REFUNDS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@modernousa.com.

REPLACEMENTS / EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged.
If you need to exchange it for a different item, send us an email to: sales@modernokids.com or call us at: (858) 256-7890.
You will be responsible for paying for your own shipping costs for returning the item you would like to exchange.

Our Return Address:

To return your product, you should mail your product to:

Moderno Kids | Returns
RMA#: *MUST BE PROVIDED*
95A Inip Drive
Inwood, New York 11096

All returns initiated for reasons not due to our error or damage of the product in shipping are responsibility of the customer.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should only use a traceable shipping service or purchasing shipping insurance.
We can't guarantee that we will receive your returned item if it was not insured through shipping carrier.

WARRANTY:

All products offered by "Moderno Kids" come with standard 12 Month Parts Warranty (Unless stated otherwise on product page) that will cover replacement of any electrical or mechanical component during the first 12 Month from the date of purchase. If product cannot be serviced locally, replacement parts will be provided and shipped free of charge to any destination within Continental United States. Eligible products can also be shipped to us for diagnostic and repair. All "Moderno Kids" branded products are warrantied and serviced directly by "Moderno Kids" and include free lifetime product phone support.
All other products are covered by the Warranty from their original manufacturers and might have different warranty terms and conditions which provided in product description and/or on product pages.
Product Warranty does not cover lost accessories and/or parts, physical damage or abuse, water or sand damage of the product.
All SLA type rechargeable batteries come with Limited 90 Days Replacement Warranty. To avoid frequent and unnecessary replacement, all batteries must be used, charged and maintained according to information listed in product user manual and on product labels. Batteries should not be stored is discharged condition, even when product is not in use. Batteries should not be charged for longer than specified in product manual or on product labels. Overcharging batteries destroys them internally and can also create hazardous conditions.
To be eligible for warranty service, a valid proof of purchase is required, except for orders placed directly through this online store.
All products purchased for commercial use come with limited 30 Days Parts Only Warranty.